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Relationships · When it turns into a fight

Ask what they saw, not what they meant

When you hear "you always do this" or "your work's been sloppy", ask for the last time it happened and what they saw. Then answer that, not the "always".

no timeEvidence: worth trying

In a large review of feedback studies, feedback went wrong especially when it pulled attention onto the person instead of the task. Evidence: decent "You always" is about you. "Last Tuesday, the invoice went out late" is about a task. Asking for the example moves both of you from the first to the second.

Nobody has tested this exact question in a kitchen or a performance review. Evidence: worth trying

It isn't a trap. If you ask for an example so you can argue about the example, you've found a smarter way to run.

Source: Kluger and DeNisi, 1996, Psychological Bulletin (the mechanism, not this exact move) (link)

Same theme: When it turns into a fight

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